Lexus leads once again in Customer Service according to J.D. Power. Please note, per the article that dependability is not a requirement. That makes us wonder, what are you really buying when you purchase a Lexus?
In the latest study from J.D. Power on customer satisfaction with dealer service, Lexus again took top honors, for the fifth consecutive year. On a 1,000 point scale of customer satisfaction, the Japanese luxury brand scored 862, beating second place Cadillac by just four points and topping the luxury brand average by 16 points.